REGISTRATION FREQUENTLY ASKED QUESTIONS

PRE-EVENT REGISTRATION

ON-SITE REGISTRATION

ADDITIONAL REGISTRATION INFORMATION

PRE-EVENT REGISTRATION

How do I register for the 2017 Mining Cumbre?
Delegate registrations are completed online – Register Now

A registration confirmation page will be shown and an email will be sent to confirm you have completed your registration successfully.

Can event passes be shared?
Each attendee must be fully registered with their own event pass – badges cannot be shared. Falsified badges and/or sharing or swapping badges are a violation of the terms and conditions.

When does registration close?
Pre-event registration closes on 5, July 2017. After this date you will be required to register on-site at the event registration desk. We recommend you pre-register so you are able to take advantage of any applicable early bird fees.

Important note: the option to choose to pay by bank transfer is not available after 19, June 2017.

How do I know which attendee category to register for?
Please refer to delegate descriptions here before registering.

How much does it cost to attend the event?
Registration fees are dependent on your attendee category as shown in the fee schedule.

If I registered early and I pay later do I still get the early bird rate?
No. Early bird qualification is based on the date of payment, not the date of registration. If registration fees are not paid in full before the next tier begins, a fee increase to the next tier will apply and you will be invoiced for this fee increase.

How can I pay for my registration (pre-event)?
Payment can be made by credit / debit card or bank transfer.

Credit / Debit Card - we accept payments with AMEX, MASTERCARD and VISA (Drawn in USD). If you experience problems using your card, please select the ‘Invoice’ option to complete your registration and call International Telephone: +44 (0) 207 779 8890 with your reference number so that we can assist you with your payment.

Bank Transfer – payments by bank transfer must be received within the fee schedule period that the registration was completed. The applicable fee increase will be applied and invoiced if payment is not received within the stated tier of the fee schedule.

Important notes:

  • The option to pay by bank transfer will be available until 19 June, 2017. After this date payment will be accepted by credit / debit card only until pre-event registration closes on the 5, July 2017.
  • All outstanding fees must be paid in full before a badge is printed and entrance to the event is permitted.

Will I receive an invoice for my registration?
An invoice will be sent by email within 24 business hours of completing your registration for all payment methods. Please note that we are unable to provide pro-forma invoices.

Can I register a group of delegates?
You are able to register multiple delegates (as a group) at the same time by choosing to ‘add an additional delegate’ in the registration - If you require separate invoices for each delegate or a specific delegate group, please complete a separate registration for each delegate / delegate group. There is not a concession fee available for group registrations.

Where can I find my Delegate ID Number?
Your delegate ID number can be found on your registration confirmation email. Please email info@miningcumbre.com if you have not received this.

How do I make amendments to my registration?
Email amendment requests to info@miningcumbre.com, please include your full name and Delegate ID number.

What is your cancellation policy?
To submit your cancellation request, please email notice of your cancellation to info@miningcumbre.com

  • Full refunds (less the processing charge) are available until 29 May 2017.
  • Refunds, less 50% of the registration fee, are available until 12 June 2017.
  • After 12 June 2017 NO refunds will be granted.

Please refer to full Registration Terms & Conditions

Can I send someone in my place, if I am unable to attend?
Yes, substitutions may be made at no additional cost. Until registration closes on 5, July 2017 delegates can be substituted by contacting customer services providing the original delegates full name and delegate ID number along with the following details of the substitute delegate:

  • First name
  • Last name
  • Email address (this must be the email address of the attendee)
  • Alternative email address (if applicable)
  • Company name
  • Job Title
  • Telephone number
  • Mobile number

Important notes:

  • After 5 July, 2017 substitutions can only be completed at the on-site registration desks. The replacement delegate is required to provide a business card and proper documentation (a letter on company letterhead showing the name of the original delegate and authorising the person who is attending in his or her place).
  • Any outstanding balance and payment terms for the registration will become applicable to the substitute delegate.
  • If the badge for the original delegate has been collected an on-site substitution cannot be completed and a new pass must be purchased.
  • Investor Delegates cannot be substituted as all potential investor delegates must be approved through the Investor Programme accreditation process.

ON-SITE REGISTRATION

Can I register at the event?
You are able to register at the registration desk - please refer to the fee schedule for on-site delegate rates.

We recommend that you pre-register so you are able to take advantage of any applicable early bird fees it will also be quicker for you to collect your badge at the registration desks.

How do I collect my badge?
Badge collection information will be emailed in early July 2017, this will be sent to the attendee and alternative email address provided at registration. Present your badge collection email (printed or on your mobile device) at the registration desk.

How can I pay for my badge at the event?

Payment can be made by credit / debit card or cash (USD)

Credit / Debit Card – will be accepted with AMEX, MASTERCARD and VISA (Drawn in USD)

OR

Cash – will be accepted in USD

All outstanding fees must be paid in full before a badge is collected and entrance to the event is permitted.

What identification do I need to bring with me to collect my badge?
In order to collect your badge you must have government issued photo identification or a business card.

Can someone else pick up my badge?
Badges should be collected by the registered delegate, please be advised that badges are not re-issued once they have been collected.

What happens if I lose my badge when I am at the event?
Read the official 2017 Mining Cumbre Lost Badge Policy. Please be advised that if your badge is lost, misplaced, stolen or left in the hotel room a replacement badge will not be issued without the purchase of a new badge at the current on-site delegate rate. This policy is intended to protect the integrity of the conference by insuring that all delegates are treated equally, minimising the degree of on-site fraud and maximising on-site security.

ADDITIONAL REGISTRATION INFORMATION

Can you help with accommodation?

Mining Cumbre has secured a group rate at the conference venue – The Sheraton Santiago Hotel for delegates attending the conference.

Please visit our Venue & Accommodation page to book your accommodation.

Do I need a visa?

Please visit this site to find information on Visa requirements: Chilean Visa Requirements

My Chilean consulate says I need a letter from the organisers. Can you supply one?

Yes. Please complete and submit the request form.  If you are experiencing difficulties submitting the form, send an email requesting your visa support letter to info@miningcumbre.com.

Please include in your request your full name, passport number, country issuing passport, passport expiration date, company name and job title, date of birth and country of origin.

Who do I contact if I have additional questions?

  • For general registration enquiries, send an email to info@miningcumbre.com
  • For invoice or payment enquiries, send an email to accounts@miningcumbre.com
  • Telephone: +44 (0) 207 779 8890
  • Customer Service hours of operation: Monday – Friday, 09:30 - 17:30 (GMT)